We will do our best to resolve any disputes over these Terms. If you wish to take court proceedings against us you must do so within the United Kingdom. Relevant United Kingdom law will apply.

No one other than a party to these terms and conditions has any right to enforce any of these terms and conditions.

If any of these Terms are found to be invalid by any court or regulator, the other Terms shall continue to apply.

Please let us know if you have any questions orcomplaints regarding the Website. Contact us by info@wala.co.uk or phone us on 0800 0556604.

Changes to Terms

We reserve the right to change or modify these Terms including for legal, regulatory or security reasons at any time. Whilst we will flag changes on the Website and/or send emails in relation to major changes, it is your responsibility to check the Terms for changes. If you do not agree to any of the Terms, then you can simply stop using the Website at any time. If you continue to use the Website without accepting the current Terms your continued use of the Website indicates your agreement to be bound by these Terms and Conditions.

If you have any questions, concerns, or comments about our Terms please contact us.

We would encourage you print a copy of these Terms when you accept these either during the set-up of your account or during the order process in case of any future change to these Terms.

Your use of the Website 

By accepting the Terms, you confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times.

You agree that in using the Website, as relevant, you will not: (a) use the Website in any way that causes, or is likely to cause the site or access to the site to be interrupted, damaged, or impaired in any way; (b) use the Website for any purpose that could damage our name or any goodwill attached to the Website; (c) use the Website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party; (d) access or attempt to access the accounts of other users or attempt to penetrate the Website security measures; nor (e) use the Website for any purpose other than your personal use.

We seek to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us at info@wala.co.uk or call us on +44 (0) 800 055 6604.  

We reserve the right to suspend, restrict or terminate your access to the Website at any time without notice if we have reasonable grounds to believe that you have breached any of these restrictions or if we suspect fraudulent account activity or behaviour. This shall not limit our right to take any other action against you that we consider appropriate.

Registering for a personal account and subscribing 

You must be over 16 to register for a personal account on the Website, subscribe to emails and/or place an order.

Some of the products that we sell may be considered more appropriate to adults and could be subject to age or other restrictions in some countries. You must comply with all applicable laws and regulations of the country for which the products are destined for delivery. We will not be liable or responsible if you break any such law. By placing an order with us, you are confirming that you are of the appropriate legal age to purchase the items. If we discover that you are not legally entitled to order certain products, we will not be obliged to complete the order.

To order products using the Website you have the option to register for a personal account or you may pay using other third party accounts. Any personal data that you provide us with during the registration process will be stored in accordance with our Privacy Policy (please click [insert link] to visit) and may not need to be re-entered with each new order.

You will need to supply us via the online registration form with certain information including: your [email address, first name, surname, password, billing address and, where applicable, a different delivery address]. Once you click on the "Continue" button this information will be stored in our customer database. You can access, update or correct your personal account details via the ["My Account"] section of the Website. We will only use the stored data in accordance with our Privacy Policy which can be accessed [insert link].

You are responsible for maintaining the confidentiality of your password and email address and are responsible for all activities that are carried out under them. We do not have the means to check the identities of people using the Website to confirm it corresponds with the account holder’s details and will not be responsible for losses suffered by you where your password or email address is used by someone else unless this is due to our negligence. You agree to notify us immediately if you become aware or suspect any unauthorised use of your password or email address. Contact us at info@wala.co.uk or call us on 0800 055 6604. 

Our webstore is for consumer purchases only

Important – our Web Shop is only intended for use for consumer purchases and not for purchases by businesses.   If you are a business and wish to resell our products, please contact us at info@wala.co.uk or call us on 0800 055 6604.   We reserve the right to not accept (or cancel) any orders that we reasonably suspect are business orders.

The ordering process

Your order via our online purchase order form constitutes an offer to us to buy the products you select from the Website. All orders are subject to availability and to acceptance by us. If we cannot accept your order, you will be notified by e-mail and we will refund any payments you may have made.   This may be because the product is unavailable or because we have identified an error in the price or description of the product. We reserve the right to refuse to accept an order. All communications will be addressed to the email address you supply when you register.

By placing an order for the delivery of goods via the Website you are making an offer to us to deliver the goods described in your order under the Terms of the order.

You may select items from our range of products, details of which will be added to the "Shopping Basket" by clicking on the "Add to Basket" button. Before placing an order, you can view and amend your order details at any time by clicking on the "Shopping Basket".

By clicking on "Pay by Card" (or equivalent button for other payment methods) at Checkout, you submit an offer to buy the goods in the Shopping Bag.

Once you have placed an order for goods (and delivery if applicable) you will automatically be sent an email confirming receipt of your order (the "Confirmation Email") with a summary of the details of your order, which we recommend you print out and keep for your own records. The Confirmation Email does not constitute our acceptance of your order; it merely records the fact that we have received your order. Please check that all details in the Confirmation Email are correct. If not, or if you do not receive a Confirmation Email please contact our Customer Care Team. Contact us at info@wala.co.uk or call us on 0800 055 6604.

We shall be considered to have accepted your order when we dispatch your goods at which point a binding contract of sale for products will be concluded between you and us. Our courier will normally send an e-mail at this point notifying you of the anticipated delivery date.

We will retain a record of all orders accepted by us. You can find details about your recent orders by logging into your Account via the Website.

Minimum order value

For sustainability reasons, we have implemented a minimum order value of £10.00 (before postage) for orders placed on our website. This measure helps us to function as a sustainable business, cutting down on the packaging and the footprint of delivery on small sized orders. The Minimum Order Value does not apply when redeeming Loyalty Points against an online order.

Resale of a product

The products sold on the Website are not for re-sale or distribution. We reserve the right to cancel orders and/or suspend accounts where we believe products are being ordered in breach of this provision.

Product Descriptions

The images of the Products on the Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Products. The colour of your Products may vary slightly from those images.

The packaging of your Products may vary from that shown on images on the Website.

Submitting information to the Website

While we try to make sure that the Website is secure, we cannot guarantee the security of any information that you supply to us and therefore we cannot guarantee that it will be kept confidential. For that reason, you should not let us have any patentable ideas or patent applications, advertising or marketing suggestions, prototypes, or any other information that you regard as confidential, commercially sensitive or valuable (Unwanted Submissions). While we value your feedback, you agree not to submit any Unwanted Submissions.

We may use any Unwanted Submissions as we see reasonably fit on a free-of-charge basis (bear in mind that we have no way of knowing whether such information is confidential, commercially sensitive or valuable because we do not monitor the Site to check for these matters). Therefore, we will not be legally responsible for keeping any Unwanted Submissions confidential nor will we be legally responsible to you or anybody else for any use of such Unwanted Submissions.

Product Reviews

 If you post any product review on our Website:

• they must be relevant to the product, honest and truthful and not contain any inappropriate material (including defamatory statements):

• they should be not mention competitors

• they should not mention the price you paid

• they should not contain any personal identifying information, such as your full name or address. 

• you grant us the right to use such reviews in any way we deem appropriate in relation to our business.   

• we reserve the right to  remove any reviews that we deem contain inappropriate material or are not truthful or from actual buyers of Products.

You acknowledge that product reviews are from Website users and do not necessarily represent our views or opinions.   If you have any concerns about any product reviews, please notify us at info@wala.co.uk 

Prices, delivery charges and payment

The price of a product shall be as stated on this Website at the time you place your order except in the case of obvious error. We try and ensure that all prices on our Website are accurate but errors may occur. If we discover an error in the price of a product you have ordered, we will not be liable to supply that item to you at the stated price, if we notify you before we despatch the item to you. In those circumstances, we will inform you of the correct price as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel no payment will be taken; or if payment has already been taken, it will be refunded.

All orders are despatched within the UK.

The available methods of payments are all major debit or credit cards. Payment will be debited from your account at the point you confirm your order.

You confirm that the payment credentials being used are yours. Your payment credentials will be subject to validation checks and authorisation by our payment processing provider.

Fraudulent payment credentials will be reported to the relevant authorities. If the issuer of your payment credentials refuses to authorise payment, we will not accept your order and we will not be responsible for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.

We are not responsible for any charges or other amounts, such as transaction or conversion fees, which may be applied by your card issuer or bank or payment method provider as a result of our processing of your payment in accordance with your order.

Delivery and ownership

We accept orders for delivery to the UK (and the Isle of Man and Channel Islands although we are not responsible for any custom charges that incur on delivery of goods). To view our delivery information click [here]. Unless otherwise stated, delivery will be made from our warehouse to the address provided by you. 

If we are unable to despatch the product within that time we or our courier will email to let you know and to give you an estimated delivery date. In these circumstances we will offer you the opportunity to cancel the order and receive a full refund.

Responsibility for the product remains with us until the goods have been delivered to the delivery address specified by you in your order. We accept no liability where you provide an incorrect delivery address or where you fail to collect the goods from the delivery address which you specified.

If for any reason you do not receive your delivery, please note that we will only consider claims for lost items sent 14 days after the latest due date for UK orders.

We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified.

Additionally, we will not accept liability for lost orders if you select for your parcel to be left in a safe place or with a neighbour. We are not liable for any lost, damaged or stolen package claims of orders addressed to a parcel forwarding company. We are under no obligation to offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company.

We want you to be happy with your purchase from us. If you are unhappy with the product in any way (for example if there is obvious damage to the item from transport or packaging damaged during transport) please contact us as soon as possible. 

Cancellation, returns and refunds

You have certain rights under the law. These include:

• that any products supplied by us will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Website;

• certain remedies if a product is defective; and

• a right to cancel your order within 14 days, beginning the day after the day on which you receive the product, and to receive a full refund, even if the product is not defective. This right is subject to certain conditions and exceptions (see "Return of non-faulty goods" below).

To view our full returns policy please click [insert link].

In relation to all returns, please return the Product in suitable packaging to ensure it reaches us in good condition and obtain proof of postage, as well ensuring that your product is insured as we will not be held responsible for any product that is damaged or lost during its return to us.   We recommend a photograph is taken of the item prior to returning it if you are concerned about damage during its return journey.

In relation to all returns please ensure that you also return any free gifts that are associated with your return items or the related order. If the free gift isn’t returned, then we reserve the right to deduct the value of the free gift from your refund.

Please note that we reserve the right not to accept orders from customers with unusual or suspicious returns behaviour.

Return of non-faulty goods

We hope you will be happy with your purchase from us. If not, you have the right to cancel the contract and return the product to us and receive a full refund (subject to the provisions below), providing you notify us in writing that you are cancelling your purchase within 14 days, beginning the day after the day on which you receive the product;

Cancellation can be communicated by email to our Customer Service team, info@wala.co.uk or calling 0800 0556604.  You may also use the model cancellation form attached.

Unless they are defective, you cannot cancel the contract and return any personalised products or any products that are sealed for hygiene reasons once this seal has been broken.

Goods must be returned to us within 14 days of your telling us you have changed your mind. You have to pay the cost of returns.   

We will refund you within 14 days of receiving them back from you (or receiving evidence you've sent them to us). We refund you by the method you used for payment. We don't charge a fee for the refund.

We only refund standard delivery costs. For example, we don't refund any extra you have paid for express delivery or delivery at a particular time. 

We also reduce your refund if you have used or damaged a product (for example if you handle the product in a way which would not be acceptable in-store) or if you do not return any free gifts that were part of your order, in each case, to compensate us for its reduced value.

Promotion Codes

From time to time we issue Promotion Codes. You must take care when entering codes as they are case and space sensitive. You may only redeem one code at a time so we advise you to choose the promotion best suited to your purchase.

If any Promotion Codes are used, free gifts that otherwise may have applied to your purchase will not apply.

If you have any questions about the use of Promotion Codes please contact us at info@wala.co.uk or call us on 0800 055 6604.

Promotion code exclusions

Unless otherwise stated, Promotion Codes cannot be used in conjunction with any other form of discount.

Please note exclusions may be amended from time to time at our discretion.

Promotion Stock - Best Before Date

Stock included as part of online promotional offers will be sold with a best before date of three months minimum.

Free gifts and promotions 

All offers, free gifts and promotional activities are corresponding to the value of the order placed. Please note orders placed using Loyalty Points do not qualify for additional offers or promotional items. Free gifts are available while stocks last and might have shorter Best Before Dates than standard stock. To claim your free gifts select the ‘Edit Shopping Cart’ button and select the products and sachets you wish to receive. 

Gift vouchers are available to purchase via our Website  

You will receive the voucher after your order by e-mail.

Gift Vouchers cannot be used to purchase trial size sets and / or other coupons.

Only one voucher can be redeemed per order.

You cannot utilise a gift voucher to an order that has already been submitted. 

How to redeem a Gift Voucher:

1. Place the article(s) of your choice in your shopping cart and proceed to checkout.

2. Enter the code in the voucher field before you complete your order.

3. Place your order by clicking “Complete payment”.

If you choose to become a member of our loyalty programme:

• For every £1 you spend in our online shop, you will be credited with 1 loyalty point. Please note that you will not receive points on returns, shipping costs or redeemed vouchers.    Note that if you have accounts under different email addresses, you cannot combine the loyalty points from such different accounts.

• The loyalty points you collect will remain valid for 12 months and will accrue to determine your status level. 

• Every time you reach a new loyalty tier, that status is secured for 18 months (even if you use points (or some of your points expire)). At the end of this period (if you have not increased your loyalty tier), your status level will be reassessed based on your loyalty point level at that time (but you will only ever reduce status by one tier).

• You can exchange loyalty points in your account for product rewards or vouchers - our loyalty programme section of our Website from time to time will provide further details of how to do this (and the amount of points needed for such rewards or vouchers at that time). 

• The Loyalty Programme is for personal use and cannot be used in conjunction with a business.

• We reserve the right to remove loyalty points, suspend or terminate your loyalty programme account or take such other action as we deem fit if we have reason to believe that you are abusing or misusing the Loyalty Programme.

Our Loyalty Programme is only available to users who are over 16.   

We can amend or remove the Loyalty Programme at any time.

Your use of the Website grants no rights to you in relation to copyright, design rights, trade marks or other of our intellectual property rights (or the intellectual property rights of third parties).

We provide the Website to you solely for your personal, non-commercial use. You may electronically copy and print only those areas of the Website which are required in the process of using the Website as a shopping resource. The content of the Website may not be used for any other purpose without our express written permission.

Other than in relation to links to third party websites, we are the owners of all intellectual property rights in the Website and in the material published on it, including all brand names and trade marks. All such rights are reserved and nothing in these Terms will be interpreted as giving you ownership or rights in such intellectual property or the data contained therein.

We are committed to providing an excellent customer experience and service at all levels. We have a Complaints handling policy to ensure that all complaints are handled as efficiently and effectively as possible.

As a customer you are entitled to make a complaint to us. The following outlines our policy and procedures for the handling of verbal and written complaints. We want to resolve your complaint as soon as possible; please contact our customer service team (0800 0556604 or email info@wala.co.uk) and we’ll do our best to fix any problems you may be having as soon as possible.

For orders we fulfil we do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or that of our employees and agents or for fraud or fraudulent misrepresentation.

You have certain rights under the law. These include that any products supplied by us will be of satisfactory quality and fit for their intended purpose. Nothing in these Terms is intended to affect these statutory rights. For more information about your statutory rights contact your local Citizens Advice Bureau or Trading Standards Office.

If we breach these Terms we shall only be liable for losses which are a reasonably foreseeable consequence of such a breach (and where you are not a consumer (notwithstanding that our web store is only for consumer purchases), up to a maximum of the purchase price of your order). Losses are foreseeable where they could be contemplated by you and us at the time of entering into this agreement.

We shall have no liability to you for any breach of these terms caused by any event or circumstance beyond our reasonable control.

Information provided about the products is intended to be used for educational or informational purposes only. The statements and products are not intended to diagnose, treat, cure or prevent any condition or disease. Please consult with your own doctor or health care practitioner regarding the suggestions and recommendations made on the Website.

Although we make reasonable efforts to update the information on Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up to date.

With current technology it is not possible to develop and operate computer programs (software) and data processing systems (hardware) entirely without error, or to rule out any unpredictable events in connection with the internet. We provide no guarantee for the constant and uninterrupted availability of the Website.

For the avoidance of doubt, we are not responsible for:

• Losses not caused by our breach;

• Indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time of entering into this agreement, for example loss of profits or loss of opportunity;

• Failure to provide the Website or to meet any of our obligations under this agreement;

• Loss of revenue;

• Loss of business.

We are not responsible for other websites which we link to. As a convenience to you, the Website may include links to other websites or material which is provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the content of those websites or resource and we accept no responsibility for the availability, suitability or content of such websites and nor do we review or endorse them or any views expressed within them.

Without prejudice to any statutory rights you may have (including in relation to goods that may cause injury or death), we are not responsible for goods purchased through eBay, Amazon or any other non-authorised Dr. Hauschka retailer in or outside the UK.

These terms only apply to the use of our Website and purchases made through our Website.  If you purchase goods from an authorised Dr. Hauschka retailer you should refer to their terms and conditions.

We will not be responsible for the privacy practices or content of such websites nor will we be responsible for any damage, loss or offence caused or alleged to be caused that may arise from your use of them.