We will do our best to resolve any disputes over these Terms. If you wish to take court proceedings against us you must do so within the United Kingdom. Relevant United Kingdom law will apply.
No one other than a party to these terms and conditions has any right to enforce any of these terms and conditions.
If any of these Terms are found to be invalid by any court or regulator, the other Terms shall continue to apply.
Please let us know if you have any questions orcomplaints regarding the Website. Contact us by info@wala.co.uk or phone us on 0800 0556604.
Changes to Terms
We reserve the right to change or modify these Terms including for legal, regulatory or security reasons at any time. Whilst we will flag changes on the Website and/or send emails in relation to major changes, it is your responsibility to check the Terms for changes. If you do not agree to any of the Terms, then you can simply stop using the Website at any time. If you continue to use the Website without accepting the current Terms your continued use of the Website indicates your agreement to be bound by these Terms and Conditions.
If you have any questions, concerns, or comments about our Terms please contact us.
We would encourage you print a copy of these Terms when you accept these either during the set-up of your account or during the order process in case of any future change to these Terms.
Terms and Conditions
These Terms and Conditions (the "Terms") are the Terms which apply when you access the website http://www.drhauschka.co.uk, or any variations of the WALA domain (the "Website") or place orders to purchase any of the products made available to you on the Website. Any reference to "we"/"us"/"our” in these Terms is a reference to WALA UK Limited trading as Dr. Hauschka UK.
Any reference to "you"/"your" means you, the user of the Website.
By accessing this Website or when you place orders to purchase any of the products on the Website, as relevant, you agree to be bound by these Terms.
We also recommend you view our Privacy Policy. Please click [here]
If you have any questions, complaints or comments on this Website please contact us.
Phone: 0800 0556604 | E-mail: info@wala.co.uk
Information about us
We are WALA UK Limited trading as Dr. Hauschka UK a company registered in the United Kingdom, under registration number 8175543 and our registered address is 32 Beaumont Street, Oxford, United Kingdom, OX1 2NP.
We are registered for VAT under registration number GB 141 5352 41. All prices on the Website include UK VAT.
Your use of the Website
By accepting the Terms, you confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times.
You agree that in using the Website, as relevant, you will not: (a) use the Website in any way that causes, or is likely to cause the site or access to the site to be interrupted, damaged, or impaired in any way; (b) use the Website for any purpose that could damage our name or any goodwill attached to the Website; (c) use the Website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party; (d) access or attempt to access the accounts of other users or attempt to penetrate the Website security measures; nor (e) use the Website for any purpose other than your personal use.
We seek to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us at info@wala.co.uk or call us on +44 (0) 800 055 6604.
We reserve the right to suspend, restrict or terminate your access to the Website at any time without notice if we have reasonable grounds to believe that you have breached any of these restrictions or if we suspect fraudulent account activity or behaviour. This shall not limit our right to take any other action against you that we consider appropriate.
Registering for a personal account and subscribing
You must be over 16 to register for a personal account on the Website, subscribe to emails and/or place an order.
Some of the products that we sell may be considered more appropriate to adults and could be subject to age or other restrictions in some countries. You must comply with all applicable laws and regulations of the country for which the products are destined for delivery. We will not be liable or responsible if you break any such law. By placing an order with us, you are confirming that you are of the appropriate legal age to purchase the items. If we discover that you are not legally entitled to order certain products, we will not be obliged to complete the order.
To order products using the Website you have the option to register for a personal account or you may pay using other third party accounts. Any personal data that you provide us with during the registration process will be stored in accordance with our Privacy Policy (please click [insert link] to visit) and may not need to be re-entered with each new order.
You will need to supply us via the online registration form with certain information including: your [email address, first name, surname, password, billing address and, where applicable, a different delivery address]. Once you click on the "Continue" button this information will be stored in our customer database. You can access, update or correct your personal account details via the ["My Account"] section of the Website. We will only use the stored data in accordance with our Privacy Policy which can be accessed [insert link].
You are responsible for maintaining the confidentiality of your password and email address and are responsible for all activities that are carried out under them. We do not have the means to check the identities of people using the Website to confirm it corresponds with the account holder’s details and will not be responsible for losses suffered by you where your password or email address is used by someone else unless this is due to our negligence. You agree to notify us immediately if you become aware or suspect any unauthorised use of your password or email address. Contact us at info@wala.co.uk or call us on 0800 055 6604.
Our webstore is for consumer purchases only
Important – our Web Shop is only intended for use for consumer purchases and not for purchases by businesses. If you are a business and wish to resell our products, please contact us at info@wala.co.uk or call us on 0800 055 6604. We reserve the right to not accept (or cancel) any orders that we reasonably suspect are business orders.
The ordering process
Your order via our online purchase order form constitutes an offer to us to buy the products you select from the Website. All orders are subject to availability and to acceptance by us. If we cannot accept your order, you will be notified by e-mail and we will refund any payments you may have made. This may be because the product is unavailable or because we have identified an error in the price or description of the product. We reserve the right to refuse to accept an order. All communications will be addressed to the email address you supply when you register.
By placing an order for the delivery of goods via the Website you are making an offer to us to deliver the goods described in your order under the Terms of the order.
You may select items from our range of products, details of which will be added to the "Shopping Basket" by clicking on the "Add to Basket" button. Before placing an order, you can view and amend your order details at any time by clicking on the "Shopping Basket".
By clicking on "Pay by Card" (or equivalent button for other payment methods) at Checkout, you submit an offer to buy the goods in the Shopping Bag.
Once you have placed an order for goods (and delivery if applicable) you will automatically be sent an email confirming receipt of your order (the "Confirmation Email") with a summary of the details of your order, which we recommend you print out and keep for your own records. The Confirmation Email does not constitute our acceptance of your order; it merely records the fact that we have received your order. Please check that all details in the Confirmation Email are correct. If not, or if you do not receive a Confirmation Email please contact our Customer Care Team. Contact us at info@wala.co.uk or call us on 0800 055 6604.
We shall be considered to have accepted your order when we dispatch your goods at which point a binding contract of sale for products will be concluded between you and us. Our courier will normally send an e-mail at this point notifying you of the anticipated delivery date.
We will retain a record of all orders accepted by us. You can find details about your recent orders by logging into your Account via the Website.
Minimum order value
For sustainability reasons, we have implemented a minimum order value of £10.00 (before postage) for orders placed on our website. This measure helps us to function as a sustainable business, cutting down on the packaging and the footprint of delivery on small sized orders. The Minimum Order Value does not apply when redeeming Loyalty Points against an online order.
Resale of a product
The products sold on the Website are not for re-sale or distribution. We reserve the right to cancel orders and/or suspend accounts where we believe products are being ordered in breach of this provision.
Product Descriptions
The images of the Products on the Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Products. The colour of your Products may vary slightly from those images.
The packaging of your Products may vary from that shown on images on the Website.
Submitting information to the Website
While we try to make sure that the Website is secure, we cannot guarantee the security of any information that you supply to us and therefore we cannot guarantee that it will be kept confidential. For that reason, you should not let us have any patentable ideas or patent applications, advertising or marketing suggestions, prototypes, or any other information that you regard as confidential, commercially sensitive or valuable (Unwanted Submissions). While we value your feedback, you agree not to submit any Unwanted Submissions.
We may use any Unwanted Submissions as we see reasonably fit on a free-of-charge basis (bear in mind that we have no way of knowing whether such information is confidential, commercially sensitive or valuable because we do not monitor the Site to check for these matters). Therefore, we will not be legally responsible for keeping any Unwanted Submissions confidential nor will we be legally responsible to you or anybody else for any use of such Unwanted Submissions.
Product Reviews
If you post any product review on our Website:
• they must be relevant to the product, honest and truthful and not contain any inappropriate material (including defamatory statements):
• they should be not mention competitors
• they should not mention the price you paid
• they should not contain any personal identifying information, such as your full name or address.
• you grant us the right to use such reviews in any way we deem appropriate in relation to our business.
• we reserve the right to remove any reviews that we deem contain inappropriate material or are not truthful or from actual buyers of Products.
You acknowledge that product reviews are from Website users and do not necessarily represent our views or opinions. If you have any concerns about any product reviews, please notify us at info@wala.co.uk
Prices, delivery charges and payment
The price of a product shall be as stated on this Website at the time you place your order except in the case of obvious error. We try and ensure that all prices on our Website are accurate but errors may occur. If we discover an error in the price of a product you have ordered, we will not be liable to supply that item to you at the stated price, if we notify you before we despatch the item to you. In those circumstances, we will inform you of the correct price as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel no payment will be taken; or if payment has already been taken, it will be refunded.
All orders are despatched within the UK.
The available methods of payments are all major debit or credit cards. Payment will be debited from your account at the point you confirm your order.
You confirm that the payment credentials being used are yours. Your payment credentials will be subject to validation checks and authorisation by our payment processing provider.
Fraudulent payment credentials will be reported to the relevant authorities. If the issuer of your payment credentials refuses to authorise payment, we will not accept your order and we will not be responsible for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.
We are not responsible for any charges or other amounts, such as transaction or conversion fees, which may be applied by your card issuer or bank or payment method provider as a result of our processing of your payment in accordance with your order.
Delivery and ownership
We accept orders for delivery to the UK (and the Isle of Man and Channel Islands although we are not responsible for any custom charges that incur on delivery of goods). To view our delivery information click [here]. Unless otherwise stated, delivery will be made from our warehouse to the address provided by you.
If we are unable to despatch the product within that time we or our courier will email to let you know and to give you an estimated delivery date. In these circumstances we will offer you the opportunity to cancel the order and receive a full refund.
Responsibility for the product remains with us until the goods have been delivered to the delivery address specified by you in your order. We accept no liability where you provide an incorrect delivery address or where you fail to collect the goods from the delivery address which you specified.
If for any reason you do not receive your delivery, please note that we will only consider claims for lost items sent 14 days after the latest due date for UK orders.
We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified.
Additionally, we will not accept liability for lost orders if you select for your parcel to be left in a safe place or with a neighbour. We are not liable for any lost, damaged or stolen package claims of orders addressed to a parcel forwarding company. We are under no obligation to offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company.
We want you to be happy with your purchase from us. If you are unhappy with the product in any way (for example if there is obvious damage to the item from transport or packaging damaged during transport) please contact us as soon as possible.
Cancellation, returns and refunds
You have certain rights under the law. These include:
• that any products supplied by us will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Website;
• certain remedies if a product is defective; and
• a right to cancel your order within 14 days, beginning the day after the day on which you receive the product, and to receive a full refund, even if the product is not defective. This right is subject to certain conditions and exceptions (see "Return of non-faulty goods" below).
To view our full returns policy please click [insert link].
In relation to all returns, please return the Product in suitable packaging to ensure it reaches us in good condition and obtain proof of postage, as well ensuring that your product is insured as we will not be held responsible for any product that is damaged or lost during its return to us. We recommend a photograph is taken of the item prior to returning it if you are concerned about damage during its return journey.
In relation to all returns please ensure that you also return any free gifts that are associated with your return items or the related order. If the free gift isn’t returned, then we reserve the right to deduct the value of the free gift from your refund.
Please note that we reserve the right not to accept orders from customers with unusual or suspicious returns behaviour.
Return of non-faulty goods
We hope you will be happy with your purchase from us. If not, you have the right to cancel the contract and return the product to us and receive a full refund (subject to the provisions below), providing you notify us in writing that you are cancelling your purchase within 14 days, beginning the day after the day on which you receive the product;
Cancellation can be communicated by email to our Customer Service team, info@wala.co.uk or calling 0800 0556604. You may also use the model cancellation form attached.
Unless they are defective, you cannot cancel the contract and return any personalised products or any products that are sealed for hygiene reasons once this seal has been broken.
Goods must be returned to us within 14 days of your telling us you have changed your mind. You have to pay the cost of returns.
We will refund you within 14 days of receiving them back from you (or receiving evidence you've sent them to us). We refund you by the method you used for payment. We don't charge a fee for the refund.
We only refund standard delivery costs. For example, we don't refund any extra you have paid for express delivery or delivery at a particular time.
We also reduce your refund if you have used or damaged a product (for example if you handle the product in a way which would not be acceptable in-store) or if you do not return any free gifts that were part of your order, in each case, to compensate us for its reduced value.
Promotion Codes
From time to time we issue Promotion Codes. You must take care when entering codes as they are case and space sensitive. You may only redeem one code at a time so we advise you to choose the promotion best suited to your purchase.
If any Promotion Codes are used, free gifts that otherwise may have applied to your purchase will not apply.
If you have any questions about the use of Promotion Codes please contact us at info@wala.co.uk or call us on 0800 055 6604.
Promotion code exclusions
Unless otherwise stated, Promotion Codes cannot be used in conjunction with any other form of discount.
Please note exclusions may be amended from time to time at our discretion.
Promotion Stock - Best Before Date
Stock included as part of online promotional offers will be sold with a best before date of three months minimum.
Free gifts and promotions
All offers, free gifts and promotional activities are corresponding to the value of the order placed. Please note orders placed using Loyalty Points do not qualify for additional offers or promotional items. Free gifts are available while stocks last and might have shorter Best Before Dates than standard stock. To claim your free gifts select the ‘Edit Shopping Cart’ button and select the products and sachets you wish to receive.
Gift vouchers are available to purchase via our Website
You will receive the voucher after your order by e-mail.
Gift Vouchers cannot be used to purchase trial size sets and / or other coupons.
Only one voucher can be redeemed per order.
You cannot utilise a gift voucher to an order that has already been submitted.
How to redeem a Gift Voucher:
1. Place the article(s) of your choice in your shopping cart and proceed to checkout.
2. Enter the code in the voucher field before you complete your order.
3. Place your order by clicking “Complete payment”.
If you choose to become a member of our loyalty programme:
• For every £1 you spend in our online shop, you will be credited with 1 loyalty point. Please note that you will not receive points on returns, shipping costs or redeemed vouchers. Note that if you have accounts under different email addresses, you cannot combine the loyalty points from such different accounts.
• The loyalty points you collect will remain valid for 12 months and will accrue to determine your status level.
• Every time you reach a new loyalty tier, that status is secured for 18 months (even if you use points (or some of your points expire)). At the end of this period (if you have not increased your loyalty tier), your status level will be reassessed based on your loyalty point level at that time (but you will only ever reduce status by one tier).
• You can exchange loyalty points in your account for product rewards or vouchers - our loyalty programme section of our Website from time to time will provide further details of how to do this (and the amount of points needed for such rewards or vouchers at that time).
• The Loyalty Programme is for personal use and cannot be used in conjunction with a business.
• We reserve the right to remove loyalty points, suspend or terminate your loyalty programme account or take such other action as we deem fit if we have reason to believe that you are abusing or misusing the Loyalty Programme.
Our Loyalty Programme is only available to users who are over 16.
We can amend or remove the Loyalty Programme at any time.
Your use of the Website grants no rights to you in relation to copyright, design rights, trade marks or other of our intellectual property rights (or the intellectual property rights of third parties).
We provide the Website to you solely for your personal, non-commercial use. You may electronically copy and print only those areas of the Website which are required in the process of using the Website as a shopping resource. The content of the Website may not be used for any other purpose without our express written permission.
Other than in relation to links to third party websites, we are the owners of all intellectual property rights in the Website and in the material published on it, including all brand names and trade marks. All such rights are reserved and nothing in these Terms will be interpreted as giving you ownership or rights in such intellectual property or the data contained therein.
We are committed to providing an excellent customer experience and service at all levels. We have a Complaints handling policy to ensure that all complaints are handled as efficiently and effectively as possible.
As a customer you are entitled to make a complaint to us. The following outlines our policy and procedures for the handling of verbal and written complaints. We want to resolve your complaint as soon as possible; please contact our customer service team (0800 0556604 or email info@wala.co.uk) and we’ll do our best to fix any problems you may be having as soon as possible.
For orders we fulfil we do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or that of our employees and agents or for fraud or fraudulent misrepresentation.
You have certain rights under the law. These include that any products supplied by us will be of satisfactory quality and fit for their intended purpose. Nothing in these Terms is intended to affect these statutory rights. For more information about your statutory rights contact your local Citizens Advice Bureau or Trading Standards Office.
If we breach these Terms we shall only be liable for losses which are a reasonably foreseeable consequence of such a breach (and where you are not a consumer (notwithstanding that our web store is only for consumer purchases), up to a maximum of the purchase price of your order). Losses are foreseeable where they could be contemplated by you and us at the time of entering into this agreement.
We shall have no liability to you for any breach of these terms caused by any event or circumstance beyond our reasonable control.
Information provided about the products is intended to be used for educational or informational purposes only. The statements and products are not intended to diagnose, treat, cure or prevent any condition or disease. Please consult with your own doctor or health care practitioner regarding the suggestions and recommendations made on the Website.
Although we make reasonable efforts to update the information on Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up to date.
With current technology it is not possible to develop and operate computer programs (software) and data processing systems (hardware) entirely without error, or to rule out any unpredictable events in connection with the internet. We provide no guarantee for the constant and uninterrupted availability of the Website.
For the avoidance of doubt, we are not responsible for:
• Losses not caused by our breach;
• Indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time of entering into this agreement, for example loss of profits or loss of opportunity;
• Failure to provide the Website or to meet any of our obligations under this agreement;
• Loss of revenue;
• Loss of business.
We are not responsible for other websites which we link to. As a convenience to you, the Website may include links to other websites or material which is provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the content of those websites or resource and we accept no responsibility for the availability, suitability or content of such websites and nor do we review or endorse them or any views expressed within them.
Without prejudice to any statutory rights you may have (including in relation to goods that may cause injury or death), we are not responsible for goods purchased through eBay, Amazon or any other non-authorised Dr. Hauschka retailer in or outside the UK.
These terms only apply to the use of our Website and purchases made through our Website. If you purchase goods from an authorised Dr. Hauschka retailer you should refer to their terms and conditions.
We will not be responsible for the privacy practices or content of such websites nor will we be responsible for any damage, loss or offence caused or alleged to be caused that may arise from your use of them.
Cookie Policy
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
We use the following cookies:
· Strictly necessary cookies. These are cookies that are required for the operation of our website. These essential cookies are always enabled because our website won’t work properly without them. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services. You can switch off these cookies in your browser settings but you may then not be able to access all or parts of our website.
· Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
· Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
· Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose so that they can serve you with relevant advertising on their websites.
| Cookie name/ title | Purpise & information |
| Use of First Party Cookies (Google Analytics Cookie) | Google Analytics cookies record the following: Unique user - Google Analytics cookies gather and group your data. All activities during a visit are summarized. The placement of Google Analytics cookies enables the distinction between users and unique users.Activities of users - Google Analytics cookies also store data on the start and end time of a visit in the online offer and the number of pages you viewed. When the browser is closed or during longer inactivity of the user (usually 30 minutes), the user session is ended, and the cookie records the visit as finished. Furthermore, the date and time of the first visit are recorded. The total number of visits per unique user is also recorded. External link: https://marketingplatform.google.com/about/analytics/terms/gb/ You may prevent Google’s collection and processing of data generated by the cookie and related to the use of the online offer (including your IP address) by downloading and installing a browser plug-in using the following link: External link: https://tools.google.com/dlpage/gaoptout?hl=gb. |
| Google Analytics / GA4 Web Analytics Service | We use Google Analytics 4 on our website, a service of the company Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"), with which the use of websites can be analyzed. In the version we use, so-called "cookies" are used. Cookies are text files that are stored on your terminal device and enable an analysis of your use of a website. The information collected by cookies about your use of the website is usually transmitted to a Google server and stored and processed there. A transmission of information to the servers of the company Google LLC, based in the USA, cannot be excluded. Google LLC processes the data for its own purposes and may use it to merge the information into a comprehensive profile about you. The IP address transmitted by your terminal device is always collected and processed anonymously by default and automatically, so that a direct personal reference of the collected information is excluded. For this purpose, Google truncates the IP address within member states of the European Union (EU) or other contracting states of the Agreement on the European Economic Area (EEA) by the last digits. Through the use of Google Analytics on our website, extensive information is used to evaluate user behavior on our website, to compile reports (reports) on your website activities or your usage behavior and to provide us with further services related to your website usage and internet usage. Furthermore, statistics with statements about age, gender and interests of website users are collected via the "demographic characteristics" function on the basis of an evaluation of interest-based advertising and with the involvement of third-party information. These serve the purpose that we can play out target group-oriented marketing measures. However, the data collected in this way cannot be assigned to a specific person and thus not to you personally. We also use the "UserIDs" function as an extension of Google Analytics 4. By assigning individual UserIDs, we can have Google create cross-device reports (so-called "cross-device tracking"). Thus, if you have set up a personal account by registering on this website and are logged into your personal account on different end devices with your related login data, your user behavior will also be analyzed across devices. The data collected in this way shows, among other things, on which end device you clicked on an ad for the first time and on which end device the relevant conversion took place. We also use the Google Signals service as an extension of Google Analytics 4. With Google Signals, we can also have Google create cross-device reports (so-called "cross-device tracking"). If you have activated "personalized ads" in your Google account and linked your Internet-enabled end devices with your Google account, Google can analyze usage behavior across devices and create database models based on this. The data shows, among other things, on which device you clicked on an ad for the first time and on which device the relevant conversion took place. We only receive statistics based on Google Signals in this regard. You have the option of deactivating the "personalized ads" function in the settings of your Google account and thus turning off the cross-device analysis in connection with Google Signals. The data collected as part of the use of Google Analytics 4 will be kept for 2 months and then deleted. All processing described above takes place exclusively on the basis of your express consent. You can revoke your consent once given at any time with effect for the future. To exercise your revocation, please deactivate this service via the "Cookie Settings Tool" provided on the website. Further information on Google Signals can be found at the following link: https://support.google.com/analytics/answer/7532985?hl=de. WALA Heilmittel GmbH (who operate our website and act as our data processor) have concluded a so-called order processing agreement with Google for our use of Google Analytics 4, by which Google is obliged to protect the data of our website users and not to pass it on to third parties. To ensure compliance with the European level of data protection, even in the event of any transfer of data from the EU or EEA to the USA and possible further processing there, Google refers to the so-called standard contractual clauses of the European Commission, which WALA Heilmittel GmbH (who operate our website and act as our data processor) have contractually agreed with Google. Further legal information on Google Analytics 4, including a copy of the aforementioned standard contractual clauses, can be found at https://policies.google.com/privacy and at https://policies.google.com/technologies/partner-sites. |
| Google Ads Remarketing | Our website also uses the functions of Google Ads Remarketing. This allows us to advertise this website in Google search results, as well as on third-party websites. The provider is Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"). For this purpose, Google sets a cookie in the browser of your end device, which automatically enables interest-based advertising by means of a pseudonymous cookie ID and on the basis of the pages you visit. The processing is based on your consent. If you have consented to Google linking your internet and app browsing history to your Google account and using information from your Google account to personalize ads you view on the web, and if you are logged into Google while visiting pages on our website, Google will use your data together with Google Analytics data to create and define target group lists for cross-device remarketing. For this purpose, your personal data is temporarily linked by Google with GoogleAnalytics data to form target groups. In the context of the use of Google Ads Remarketing, personal data may also be transmitted to the servers of Google LLC. in the USA. You can view further information and the privacy policy regarding advertising and Google here: https://www.google.com/policies/technologies/ads/. For the transfer of your personal data to Google in the USA, your consent is obtained in accordance with Art. 6 (1) (a) UK GDPR. You can revoke your consent at any time with effect for the future. To exercise your revocation, deactivate this service in the "Cookie Settings Tool " provided on the website. |
| Use of Google Ads conversion tracking | We, WALA UK, use the online advertising program "Google Ads" on our website and, within the framework of Google Ads, the conversion tracking of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"). We want to draw attention to our attractive offers with the help of advertising media (so-called Google Adwords) on external websites. In relation to the data of the advertising campaigns, we can determine how successful the individual advertising measures are. By this, we pursue the goal of showing you individualized advertising, making our website more interesting for you and achieving a fair calculation of the advertising costs incurred. Cookies are small text files that are stored on your end device and usually lose their validity after 30 days. They are not used for personal identification. The cookie for conversion tracking is set when you click on an ad placed by Google Ads. If you visit certain pages of this website and the cookie has not yet expired, Google and we can recognize that you clicked on the ad and were redirected to this page. In doing so, we receive a different cookie than the other Google Ads customers. Cookies can therefore not be tracked beyond our website. The information obtained using the conversion cookie is used to create conversion statistics for us. We thus receive information about the total number of users who clicked on our ads and were redirected to a page tagged with a conversion tracking tag. However, we do not receive information that personally identifies users. We use Google Ads on the basis of your consent. The use of Google Ads may also result in the transmission of personal data to the servers of Google LLC. in the USA. You can obtain more information about Google's privacy policy at the following Internet address: https://policies.google.com/privacy?gl=uk You can permanently object to the setting of cookies by Google Ads conversion tracking by downloading and installing the Google browser plug-in available at the following link: https://www.google.com/settings/ads/plugin?hl=de. Please note that certain functions of this website may not be available or may be restricted if you have deactivated the use of cookies. Insofar as legally required, we have obtained your consent pursuant to Art. 6 (1) (a) UK GDPR.for the processing of your data as outlined above. You can revoke your consent at any time with effect for the future. To exercise your revocation, deactivate this service in the "Cookie Settings Tool " provided on the website or alternatively follow the option described above to make an objection. |
| Google Ads Remarketing | Our website also uses the functions of Google Ads Remarketing. This allows us to advertise this website in Google search results, as well as on third-party websites. The provider is Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"). For this purpose, Google sets a cookie in the browser of your end device, which automatically enables interest-based advertising by means of a pseudonymous cookie ID and on the basis of the pages you visit. The processing is based on your consent. If you have consented to Google linking your internet and app browsing history to your Google account and using information from your Google account to personalize ads you view on the web, and if you are logged into Google while visiting pages on our website, Google will use your data together with Google Analytics data to create and define target group lists for cross-device remarketing. For this purpose, your personal data is temporarily linked by Google with GoogleAnalytics data to form target groups. In the context of the use of Google Ads Remarketing, personal data may also be transmitted to the servers of Google LLC. in the USA. You can view further information and the privacy policy regarding advertising and Google here: https://www.google.com/policies/technologies/ads/. For the transfer of your personal data to Google in the USA, your consent is obtained in accordance with Art. 6 (1) (a) UK GDPR. You can revoke your consent at any time with effect for the future. To exercise your revocation, deactivate this service in the "Cookie Settings Tool " provided on the website. |
| Awin | We use Awin on our site which is operated by AWIN Ltd, 4th Floor 2 Thomas More Square, London, England, E1W 1YN. Awin operates an affiliate marketing network. As such, Awin enables advertisers and publishers to deal with each other, whereby publishers promote advertisers and their products by displaying advertisements on the publisher's website. Consumers which click on an advertisement are referred from the publisher website to the advertiser website, where they may make a transaction. In order to attribute sales and marketing efforts by a publisher to a particular transaction, to enable advertisers to reward publishers on a per transaction basis, Awin uses tracking technologies (predominantly in the form of cookies). Awin saves cookies on the end devices of users that visit or use websites or other online products provided by advertisers and publishers working with Awin (for example, when a user registers for a newsletter or places an order in an online shop) in order to document transactions (such as leads and sales). These cookies are used solely for the purpose of accurately tracking the success of an advertising medium and the corresponding billing within our network and collecting pseudonymous, non-sensitive, largely technical data which do not relate to behaviour, nor do they predict or evaluate consumer interest or personalities. Aside from the use of cookies, Awin also employs other tracking methods such as device fingerprinting, whereby Awin can uniquely identify a device by considering certain attributes of the browser or the device (including screen size/resolution and user configurations). Similarly to cookies, the data collected through fingerprinting is largely technical and pseudonymous and does not reveal the identity of the user to Awin. If you wish to opt-out from the tracking technologies of Awin, you may do so by adjusting your settings at https://www.awin.com/gb/legal/optout |
| Microsoft Advertising | We use the conversion tracking technology "Microsoft Advertising" from Microsoft (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA) on our website.For this purpose, Microsoft sets a cookie on your terminal device if you have reached our website via a Microsoft Advertising ad displayed in Bing. This cookie loses its validity after 180 days and is not intended to identify you personally. If you visit certain pages of this website and the cookie has not yet expired, Microsoft and we can recognize that you clicked on the ad and were redirected to this page (conversion page). The information collected with the help of the conversion cookie is used to create conversion statistics, i.e. to record how many users reach a conversion page after clicking on an ad.This tells us the total number of users who clicked on our ad and were redirected to a page tagged with a conversion tracking tag. However, we do not receive any information with which users can be personally identified. Collected information may be transmitted to Microsoft servers in the USA and stored there. WALA Heilmittel GmbH (who operate our website and act as our data processor) have concluded an order processing agreement (EU Standard Contractual Clause (SCC)) with Microsoft, which obliges Microsoft to protect our customers' data and not to pass it on to third parties. Nevertheless, there is a risk to your data, as the USA is considered an insecure third country in terms of data protection law and therefore the level of protection applicable in the EU can no longer be guaranteed. For this reason, we obtain an additional separate express consent for data transfer to the USA in accordance with Art. 49 (1) (a) UKGDPR via our consent banner. All processing described above, in particular the setting of cookies for reading out information on the end device used, will only be carried out if you have given us your express consent to do so in accordance with Art. 6 (1) (a) UK GDPR. Without this consent, Microsoft Advertising will not be used during your visit to the site. You can revoke your consent at any time with effect for the future. To exercise your revocation, please deactivate this service in the "Cookie Settings Tool " provided on the website. At the following Internet address you can obtain further information about the Microsoft privacy policy: https://privacy.microsoft.com/de-de/privacystatement. |
| Microsoft Clarity | On this website, we use the "Microsoft Clarity" service provided by Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399 USA (hereinafter "Microsoft"). For statistical analysis of user behavior and for optimization and marketing purposes, various user information is collected and stored. This information, for which a personal reference is always excluded, includes, among other things, time zone setting, operating system and platform, the geographical origin of the page call, in the case of forwarding to our site the forwarding origin, the duration of visits to certain pages and information about website interaction (e.g. scrolling, clicks and mouse-overs). This information collected does not allow to identify a person. Pseudonymized usage profiles can be created and evaluated from this data for the same purpose. Cookies are used for collection and analysis. Cookies are small text files that are stored locally in the cache of the site visitor's Internet browser. Among other things, the cookies enable the recognition of the Internet browser. The data collected using Microsoft technologies will not be used to personally identify the visitor to this website without your separate consent, and they will not be merged with personal data about the bearer of the pseudonym. Collected information may be transmitted to Microsoft servers in the USA and stored there. WALA Heilmittel GmbH (who operate our website and act as our data processor) have concluded an order processing agreement (EU Standard Contractual Clause (SCC)) with Microsoft, by which we oblige Microsoft to protect our customers' data and not to pass it on to third parties. Nevertheless, there is a risk to your data, as the USA is considered an insecure third country under data protection law and therefore the level of protection applicable in the EU can no longer be guaranteed. For this reason, we obtain your additional separate express consent for data transfer to the USA in accordance with Art. 49 (1) (a) UK GDPR via our Consent banner. All processing described above, in particular the setting of cookies for reading out information on the end device used, will only be carried out if you have given us your express consent to do so in accordance with Art. 6 (1) (a) UK GDPR. Without this consent, Microsoft Clarity will not be used during your visit to the site. You can revoke your consent at any time with effect for the future. To exercise your revocation, please deactivate this service in the "Cookie Settings Tool" provided on the website. For more information about Microsoft Clarity's privacy policy, please visit https://clarity.microsoft.com/terms. |
| Use of e-tracker | On our website, we use the technologies of etracker GmbH, Erste Brunnenstraße 1, 20459 Hamburg (www.etracker.com), to collect and store the data of visitors to our website for analysis purposes and to create and evaluate pseudonymized usage profiles.We use both cookieless tracking and tracking with cookies. Cookies are small text files that are stored locally in the cache of the site visitor's Internet browser. Among other things, the cookies enable the recognition of the Internet browser. For tracking under the use of cookies for reading out information on your terminal device, we obtain your consent. You have the right to revoke this consent at any time without giving reasons.To do so, simply use our Cookie Settings Tool, which you can find in the footer area of our website under the "Cookie Settings " button. However, we also use tracking without setting cookies on your terminal device. In this case, the data is collected and stored that is transmitted from your browser to our server during a page view (pseudonymous data). The pseudonymous information makes it possible to link individual page views to a coherent visitor session. In this way, all website interactions and conversions are technically recorded even without cookie activation. Only the recognition of a visitor is limited to 24 hours. The following data is collected without cookies: Page views End device type, operating system and browser Geo-information up to city level Referrer websites Scroll events Exiting the website (automatically & to the second) Click events such as search terms entered, files downloaded, videos viewed, external link calls (automatically and via CSS selector) Conversions such as signups, orders, etc. conversion upload to Google Ads the shortened IP address; information on the end device, operating system and browser used; the URL called up with associated page title and optional information about the page content; the subsequent pages that were called up from the called-up web page within a single web page; the time spent on the web page; downloaded files, viewed videos, ordered items. The legal basis for the data collection by means of the cookie-free tracking is Art. 6 (1) (f) UK GDPR (legitimate interest). You have the option to object to the tracking without cookies at any time if you do not agree. You can contact us for this purpose by telephone, tel. no.: +49 7164 9300 or by fax, fax no.: +49 7164 930297. If you contact us via our contact form or via e-mail, e.g. info@wala.co.uk, you agree to electronic communication. WALA Heilmittel GmbH (who operate our website and act as our data processor) have concluded an order processing contract with eTracker in accordance with Art. 28 UK GDPR. Your data will be evaluated and used exclusively within the framework of this contractual relationship. Data will not be passed on to third parties.You can obtain further information about etracker's data protection policy at the following Internet address: https://www.etracker.com/de/datenschutz.html |
| Use of Facebook pixels | Within our online offer, so-called "Facebook pixels" of the social network Facebook, which is operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA, or if you are resident in the EU, Face-book Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook"), are used. Using the Facebook pixel, Facebook is able to determine the visitors of our offer as a target group for the display of ads, so-called "Facebook ads". Accordingly, we use the Facebook pixel to present our Facebook ads only to Facebook users who have shown an interest in our website. This means that with the help of the Facebook pixel we want to ensure that our Facebook ads correspond to the potential interests of the users and do not appear annoying. The Facebook pixel also enables us to track the effectiveness of Facebook ads for statistical and market research purposes by show-ing us if users were directed to our website after clicking on a Facebook ad. The Facebook pixel is integrated directly by Facebook when our web pages are accessed and can store a so-called cookie, i.e. a small file, on your electronic device. If you then log in to Facebook or visit Facebook when logged in, the visit to our offer is noted in your profile. The data collected about you is anonymous to us and does not give us any information about the identity of the user. However, the data is stored and processed by Facebook so that a connection to the respective user profile is possible. Facebook processes the data in accordance with Facebook's data policy. For more information about how the remarketing pixel works and how Facebook ads are displayed, see Facebook's Data Policy: https://www.facebook.com/policy.php. You may opt out of Facebook pixel collection and use of your information to display Facebook ads. To do this, you can go to the page set up by Facebook and follow the instructions on the settings for usage-based advertising:https://www.facebook.com/settings?tab=ads or explain the objection about the US page http://www.aboutads.info/choices/ or the EU/UK page http://www.youronlinechoices.com. The settings are platform-independent, i.e. they are applied to all electronic devices, such as desktop computers or mobile devices. |
| Use of Facebook plug-ins | We use plug-ins of the facebook.com social network website, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). If you access our online offer via one of these plug-ins, a connection to the Facebook server is established. The content of the plug-in is then transmitted directly to your browser and displayed on the webpage. This tells the Facebook server that you have visited our online offer. If you are logged in as a Facebook member, Facebook assigns this information to your personal Facebook account. When you use plug-in functions (e.g. clicking the “like” button or leaving a comment), this information is also assigned to your Facebook account, which can only be prevented by logging out before using a plug-in. For more information on how Facebook collects and uses data, as well as on data rights and ways to protect your privacy, please refer to Facebook’s privacy policy. |
| Use of Instagram plug-ins | We use plug-ins of the Instagram social network website, which is operated by Instagram LLC., 1601 Willow Road, Menlo Park, CA 94025, USA (“Instagram”). These plug-ins are marked with an Instagram logo, e.g. in the form of an “Instagram camera”. When you access our online offer, which contains one of these plug-ins, your browser establishes a direct connection to Instagram's servers. Instagram sends the content of the plug-in directly to your browser and integrates it into the page. This informs Instagram that your browser has visited our corresponding webpage, even if you do not have an Instagram profile or are not currently logged in to Instagram. This information (including your IP address) is sent directly from your browser to an Instagram server in the USA and stored there. If you are logged in to Instagram, Instagram can immediately assign your visit to our online offer to your Instagram account. If you interact with the plug-ins, e.g. by pressing the “Instagram Camera” button, this information is also transmitted directly to an Instagram server and stored there. The information is also published on your Instagram ac-count and displayed to your contacts. For information on the purpose and extent of Instagram’s data collection and how this data is further processed and used, as well as your data privacy rights and options for protecting your privacy, refer to Instagram’s data protection information:https://help.instagram.com/155833707900388/. If you do not want Instagram to associate the data collected via our website directly with your Instagram account, you must log out of Instagram before visiting our website. You can also prevent the Instagram plug-ins from loading entirely by using add-ons for your browser, e.g. the “NoScript” script blocker (http://noscript.net). |
| Pinterest tag conversion tracking | We use the conversion tracking technology of the provider Pinterest Europe Ltd, Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland on our website. If you have reached our website from an advertisement on Pinterest, the success of the advertisement can be tracked with the help of cookies and/or comparable technologies (tracking pixels, web beacons, pings or HTTP requests). For this purpose, certain end device and browser information, including your IP address if applicable, is read via the tracking technology in order to record and evaluate user actions predefined by us (e.g. completed transactions, leads, search queries on the website, calls to product pages). This allows us to compile statistics on user behavior on our website after forwarding from an advertisement, which we use to optimize our offer. In doing so, we can statistically evaluate information about the browser used, including settings, as well as age and gender. For this purpose, certain end device and browser information, including your IP address if applicable, is read via tracking technology in order to record and evaluate user actions predefined by us (e.g. completed transactions, leads, search queries on the website, calls to product pages). This allows us to create statistics about user behavior on our website after forwarding from an advertisement, which we use to optimize our offer. In doing so, we can statistically evaluate information about the browser used, including settings, as well as age and gender. All processing described above, in particular the setting of cookies for reading out information on the end device used, will only be carried out if you have given us your consent to this. You can revoke your consent at any time with effect for the future by deactivating this service in the "Cookie Settings Tool " provided on the website. We have concluded a joint responsibility agreement with the provider Pinterest pursuant to Art. 26 UK GDPR (so-called Joint Controllership Agreement), as the latter not only provides us with the data, but also processes them for its own purposes. Such a JCA is necessary to determine the respective responsibilities for compliance with the obligations relating to joint processing. The information requirements pursuant to Article 13 (1a) and (b) of the UK GDPR for Pinterest are available at: https://policy.pinterest.com/en-gb/privacy-policy. There you can also access further information on how Pinterest Europe processes personal data, including the legal basis on which Pinterest Europe relies and the ways in which data subject rights can be exercised against Pinterest Europe. However, you can also assert your data subject rights against us. |
| Splio | Purpose and legal basis of data processing. 1. The Dr. Hauschka Loyalty Programme offers you the opportunity to network more closely with us and thereby receive benefits that are reserved exclusively for our community. The benefits are tailored specifically to you. This means, for example, that you can reach various Loyalty levels based on your purchases in our online shop or receive other offers tailored to your person (e.g. birthday benefits). In order to participate in the Dr. Hauschka Loyalty Programme, we need to process your personal data. The data processing is carried out within the framework of the contract implementation of your participation in the Loyalty programme, thus on the legal basis of Art. 6 (1) (b) GDPR. As part of the implementation of the Loyalty programme, user behaviour analyses are carried out by assigning a tracking ID. We obtain your consent for this through our consent banner. Data origin and types of data. 2. We have obtained your data through your participation in the Loyalty programme. This data includes your name, address, date of birth, e-mail address, data on your web shop purchases and your user behaviour within the framework of the Loyalty programme (e.g. which rewards you have purchased or which "Loyalty" status you have). Data storage and data transfer. 3. The data will be stored for the duration of the existing contractual relationship. In addition, we will store your data for as long as necessary to comply with our legal storage obligations, e.g. tax and commercial law obligations. 4. The data will be processed exclusively by us and our contractually obligated processors for the above-mentioned purpose and will not be passed on to third parties. Data processing takes place exclusively within the EU.
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